Soft Skills Overview
Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. These courses offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments. You also need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative.
TCCIT Solutions course curriculum is:
For more information about Corporate Training, please either call us at your convenience at 212-684-5151 or email us at info@TCCITSolutions.com. Also please view our Complete Course List and our Complete Schedule.